Reviews

Stanley Chui on 09/04/2025

Had a great experience here! I came in for an out-of-province inspection and the staff were very welcoming and friendly. They even followed up afterward with helpful recommendations for future services, while also respecting my decision when I declined. Will definitely come back for future services and really recommend this place for anyone looking for professional and considerate services

Shop Reply

Thanks for the review, Stanley! We're really glad to hear your out-of-province inspection went smoothly and that our team made you feel welcome and respected throughout the process. It’s important to us that every customer feels informed without any pressure, so we're happy that stood out to you. We truly appreciate the recommendation and look forward to seeing you again for future services!

Dong Nie on 08/30/2025

They didn’t use the type of oil recommended in the user manual several times. Even after I expressed my concern about the oil type, the front desk insisted they were professionals. I didn’t argue with them at the time because I didn’t have enough knowledge about engine oil. However, after doing some research recently, I realized that last winter my engine failed to start several times during extremely cold weather. My car is a 2023 Corolla, and the user manual recommends 0W-8, which is better for fuel efficiency and easier starting in cold temperatures. Instead, they used 0W-16, and sometimes even 0W-20. This has been a very bad experience.

Doug Zackodnik on 08/28/2025

Was told to bring the car in for a. Rw tire change at 8am to guarantee a bay open. An hour and a bit later I was on my way. Friendly staff, well informed. An enjoyable experience. Recommend to anybody that wants to trust their car to professionals.

Shop Reply

Hi Doug. Thank you for trusting us with your vehicle. We appreciate the 5 star rating. I will share your comments with my team! Marc

Murthy Palla on 08/27/2025

The staff was super friendly and professional! They took the time to explain all the services they offer and what’s included in each one.

Shop Reply

Thanks for the review, Murthy! We're glad to hear you had a great experience with our team :)

Eric Antolic on 08/19/2025

I recently had a few things done at this shop including tires. I had them install new rubber on the stock rims that I drove my car off the lot in. A few days after getting it back my tire pressure monitor fault light came on so I called and they told me to come by and they would take a look. The main tire guy at the shop then proceeded to tell me the rims don't have sensors in them even thou every other time I've had them on this message never showed up. They pretty much just shrugged me off even thou I said it didn't make a ton of sense they didn't seem to care. Will not be going back unless it's for warranty work.

Shop Reply

Hi Eric. My apologies that your recent visit didn’t go as expected. I can understand your frustration. It does sound strange for sure, so would invite you to give us a call to set up a time to get the vehicle in to evaluate this situation further. Give us a call please, ask for Lysa and she will get you looked after and the vehicle checked. If you wish to discuss directly with me, call Lysa and she will get us in touch. Marc

Дмитрий Ковтун on 07/19/2025

I've never been scammed like this before. I needed to replace the alternator belt and a wheel bearing. After the inspection, they called me and said the repair would cost $1,400. I asked how much it would be without replacing the belt, and they said $700. So I said, "Okay, just do the bearing, not the belt." They said fine. A minute later, they called me back and said the repair would now cost $1,200 because they had already removed the belt, and putting it back would cost an extra $500. I had no choice but to agree to have everything replaced for $1,400. After the repair, I called another shop, and they told me the same job would’ve cost $430 with them.

Shop Reply

Hello Demetri, sorry for the delay in replying. I wanted to take the time to clearly understand the events leading to your service experience. I'm sorry that it didn't meet your expectations, and I assure you that there was no "scamming". I would like to clarify a few things up front. I understand there was a language barrier which may have contributed to some of the misunderstanding. My team member indicated that she made every effort to communicate effectively for complete understanding. You had requested us to supply and install a serpentine belt, as well as diagnose a noice concern, and an air bag concern. Our team member gave up front pricing for those 3 items, which you approved. We diagnosed the 2 concerns, then our technician began working on the belt replacement. Meanwhile we estimated the noise repair, which was for a wheel bearing. For the air bag concern we recommended a re-zeroing procedure and/or Air bag module replacement which would have to be preformed by a dealer. My team member called to review all of this and at that time you indicated you wanted us to replace the wheel bearing and to not replace the serpentine belt. We explained that we had already begun the work to replace the belt and we were at the point of installing the new belt. If we installed the old belt at this point there would still be a labour charge, which made no sense to do, so it was agreed that putting the new belt on at this point made the most sense for the money. Our charge for the belt replacement was in fact $336.53. The remainder of the charges were for the wheel bearing and reduced testing & inspecting charges for the noise and air bag concerns. The total for everything after shop materials and GST was $1462.88. I apologize if you felt pressured in some way to do "everything". We always leave our clients in control of their money through the consultation process. It made no sense to put the old belt on as we had already removed it. Had we known earlier in the process that you changed your mind we would certainly have stopped. And, I understand that you may have had some budget constraints due to unexpectedly requiring a wheel bearing, which may have had you re-prioritize the belt replacement. Unfortunately we were already performing the work you had authorized us to do, and again, it made no sense to put an old belt on at that point. We strive to help our clients keep their vehicles safe, reliable, comfortable and long-lasting. And, in control of their money! In consideration of any mis-understanding, I would like offer a reimbursement for the value of a discount offer we are extending in our mailers. Please contact the shop for the reimbursement and to discuss your service. I would happily speak to you and explain further if desired. Marc Lemieux

Anthony Hilling on 07/17/2025

Thanks for putting up with my bad memory! 🙃

Shop Reply

Thanks for the review, Anthony! Glad we could help :)

Dave Stirling on 07/16/2025

Very friendly and competent people from the front office staff (Lisa/Jim) to the technician I met.

Shop Reply

Thanks, Dave!

Claire Lafreniere on 07/16/2025

Excellent service, great communications, honest and fair!

Shop Reply

Thank you so much, Claire! Our team really appreciates your feedback! Thank you for the 5 star rating!

Jeff Singh Saini on 07/10/2025

I came in with my Nissan Altima 2013. As I was hearing some sound in rear tires when I apply the brakes. And the shop charged me $250 plus for the inspection. In the past I have got complete vehicle inspection for under $100. What did the shop do to charge over $250 just for inspection? They gave me the quote of $3800 to get my cars rear tires rotars, pads, springs and shockers changed, plus brake flush. I got new roaters, pads, and springs replaced for $720 (same brand as was offered by MRI) they charged me nothing for inspection and said my shockers are fine and don't needs to be replaced.

Shop Reply

Hi Jeff. Thank you for your feedback. It important to us to help us improve our business. I am sorry we didn’t meet your expectations for service. You came to our shop with 2 concerns, one regarding a brake noise and a concern about “bouncy rear shocks and creaking noise”. Our technician performed our standard “Test, inspect & Evaluate” procedures which included road testing your vehicle, putting on our lift, removing 4 wheels, inspecting the areas of concern and performing a courtesy inspection for safety and maintenance. Upon inspection we identified that the rear brakes were metal to metal, the front brakes measured 8mm of pad life (good), so of course we recommended replacement of rear brake pads and rotors. For maintenance reasons we recommended servicing front brakes to prolong pad life and braking performance as well as a brake fluid flush (a recommended service every 2 - 3 years). Regarding the rear shocks we found both rear coil springs broken, shocks beginning to leak. Our tech suggested rear shocks but requiring rear spring replacement. All of these recommendations were documented on your work order as well as pictures of the brakes, broken rear coils springs and leaking shocked in the digital inspection you should have been sent. And yes, you were charge $79 to inspect the brake system and $127 to thoroughly test, inspect and evaluate the rear suspension concerns. Our courtesy inspection revealed other recommendations including; a new windshield to replace the cracked one, a cooling system flush (typical recommendation for a 12 year old vehicle with nearly 160,000 kms. Our goal is to help you keep your vehicle safe, reliable, comfortable and long lasting. When our clients choose to have the recommended brake work performed we do not charge for the brake inspection, so that $79 would have been credited back to you. We always estimate premium replacement parts because it the best value in the long run - and we protect you with a 3 year, 60,000 km warranty for the work we do. Additionally we offer free loaner cars, CAA Rewards, a loyalty programs, and regularly offer discount offers for our clients to take advantage of! I am happy to discuss your service experience should you wish to reach out. In the meantime, I will discuss with my team how to improve our communications.

Morley Barnaby on 07/08/2025

Sincere Thank you from us . Appreciate the service in a difficult situation for us and your company.

Shop Reply

Hi Morley, we're glad we could help you out! Thank you so much for the review

Sandra Frey on 07/08/2025

So glad I was able to get in for a service on my vehicle so quickly. The customer service was fantastic and really appreciate all the communication I received. Definitely will be in for future services

Shop Reply

Hi Sandra, thanks for the reivew! We're glad we could you car in quickly and back on the road! We look forward to seeing you again

Bryan on 06/27/2025

Good service, friendly staff, but boy their labour costs must be insanely high. I had a feeling I was over paying a bit so I called my regular mechanic and asked what he would charge for the same job and my jaw dropped when it was less than a third of what MRI charged me. He quoted $240 plus shop supplies for serpentine belt, tensioner and labour. When I told him I just paid $850 he was speechless. Oh well, lesson learned. Just moved to the neighbourhood and figured I’d try the local shop nearby for convenience sake, won’t be returning that’s for sure. Note to self, when you find a good mechanic, keep going there even if it’s a 40 minute drive away. Edit: Offering to replace the part you just replaced with an “upgraded version for free!” is a bizarre way of trying to make up for a complaint that you simply charge way too much, over TRIPLE what an independent mechanic shop charges, for the exact same job and parts (including tensioner, the estimate was 240+shop supplies and tax, so $275 max).

Shop Reply

Hello Bryan, Thank you for your feedback! I have reviewed your service visit and hope to clarify the situation. Our mission is to help our clients have Safe, Reliable, Comfortable & Long-Lasting vehicles. The recommended repair for a vehicle with higher mileage is to replace both the belt and tensioner, not just a belt replacement. This is part of the reason for the repair cost. Also included was an inspection charge. However, with your repair, we missed the opportunity to provide you with a superior LIFETIME LABOUR & PARTS WARRANTY on the serpentine belt & tensioner system we repaired for you last week. I would like to offer a Free of Charge upgrade from our 3 year, 60,000 km warranty to a Labour & Parts LIFETIME warranty (for as long as you own the car!). We know the price of everything has gone up, so if we can add more value to the service we provide we 100% want to do that. All we need you to do is bring your car in so that we can switch the serpentine belt to a Gates product. Again, we will do this at no charge to you! With this Gates belt we are able to offer the lifetime warranty on this repair! Please call the shop at 403-571-2886 and we will accommodate you as quickly as possible. The part is available so we can make the change quickly for you! I will also have our service advisor reach out to you as well! and, if you need a free loaner car to use while we make the switch we are happy to provide that!

Evan Brady on 06/16/2025

Shitty service overpriced and tried to scam someone I know. Would NOT recommend.

Sam on 06/16/2025

Tries to upcharge and scam the elderly. Very dissapointing

Shop Reply

Hello Sam. I am sorry that your experience at our shop didn't meet your expectations. Our goal is helping our customers have safe, reliable, comfortable and long-lasting vehicles. I understand your concern has to do with removing old running boards and installing new ones. I am available to discuss your concerns regarding our inspection and estimate. Please contact the shop to discuss. Marc Lemieux

Gene Naidich on 06/16/2025

Professional and courteous people , quick and efficient service. Would recommend and will be back.

Shop Reply

Thank you for sharing your experience, Gene! We appreciate you trusting us with your car and look forward to seeing you again!

Mohammad Anwar on 05/25/2025

the are so rude

Shop Reply

Hello Mohammad Anwar. I checked our system and don't see your name in our database. However, if you spoke with one of our team and are concerned about the tone of the conversation, I am happy to discuss this with you! We endeavour to provide exceptional customer service, so knowing any details would be helpful to addressing your concern. Contact me at 587-582-2885. Marc.

Jean-wilson Raymond on 05/16/2025

Great service

Shop Reply

Thank you for the review!

Adam Hayman on 04/30/2025

My family has been going to MRI Autocare for 20 years now, and have never been disappointed. When I brought my car in recently to investigate an oil level issue, I received an inspection report within 2 hours. They were patient and reassuring, without pressuring me into anything. I was kept up to date with the status, and it ended up being much cheaper than expected! Will definitely be back again. Special shoutout to Jim for his incredible service!

Shop Reply

Thank you so much for the review and for trusting us with your vehicles for the past 20 years—it truly means the world to us. We’re so glad we could help with your oil issue and that everything turned out better (and cheaper!) than expected. We'll make sure Jim sees your shoutout—he’ll be thrilled! Looking forward to seeing you next time.

L k on 04/08/2025

First time we're excited to find a good place baced their rewievs, but we don't trust them anymore, overpriced, constantly upselling, feels like scam, they don't bother to put a full explanation what they charging for, never again and I won't recommend to anyone and everyone I know..

Shop Reply

Hi L k. Thank you for your feedback. We endeavour to help all our clients take great care of their vehicles to keep them safe, reliable, comfortable and long-lasting. We want to be very transparent by using digital inspections, so that you see what we see. We also offer high value benefits to our clients such as free loaner cars, 3 year Parts and Labour Warranty on most repairs, Loyalty Program, AMA Rewards and Regular discount offers via direct mail. I am sorry your experience at our shop didn’t meet your expectations. Especially after your initial optimism. As the owner I would appreciate the opportunity to go over your experience to understand how we could have better met your needs. If you contact the shop I will have Jim provide you with my cell number so that you can reach out to me. If there is a way to resolve things for you I would be happy to do that. Marc

Art Tweten on 03/31/2025

My truck was in for a diagnostic assessment today, and as always, the team at MRI provided excellent service. I have been a customer for over four years, and they have consistently delivered top-notch care and expertise. Their quotes are always fair, and my invoices have always matched the quoted amount. What sets MRI apart is their thoroughness and transparency. They provide detailed photos of any issues they find and take the time to explain everything in clear, understandable terms—including what needs to be done, how long it will take, and what I can expect to pay. Jim, the intake specialist, is especially helpful, ensuring that every issue is well-documented and that I fully understand the repairs. The entire team is friendly, knowledgeable, and always willing to answer any questions. They explore alternative solutions when possible and go above and beyond to provide honest, reliable service. I truly appreciate their dedication and highly recommend them.

Shop Reply

Hi Art, thank you for taking the time to leave us a review! We really appreciate your continued trust over the past 4 years. We're so glad to hear that you always have a positive experience with us- it's our goal to provide honest, reliable service and make sure you feel confident in the work being done. Thanks again for your support and recommendation- we look forward to seeing you again!

Jonathan Grant on 03/12/2025

Excellent customer service. Reasonable prices.

Shop Reply

Thank you for taking the time to review our shop and are pleased that your visit was great! I will share this 5 star review with my team!

Rahema Hemmings on 02/28/2025

Great customer service! Jim was very professional, kind and respectful.

Shop Reply

Thank you for the review, Rahema!

Pat John on 02/27/2025

Scammers! Shop around! This place is extremely over priced, it's much cheaper to take your vehicle to the dealership.

Shop Reply

Hello Pat John. Thank you for your feedback as it helps us to constantly improve our service. In checking for your service history we found no records of service under the name Pat John or John Pat. At MRI AutoCare, we strive to provide excellence in client and vehicle service and repair. Our goal is to help our clients keep their vehicle safe, reliable, comfortable and long-lasting. We endeavour to be price competitive while offering the best warranty in the market covering most repairs with a 3 year, 60,000 km warranty. We offer free loaner cars, a loyalty program, transparent digital inspections and many other benefits to our clients. We always estimate using premium NAPA parts or equivalent (many of which have a limited lifetime warranty) as this provides our clients with the best value versus more cost effective parts. We also only use premium synthetic oils to best protect our client vehicles. I welcome you to call me at the shop to discuss any concerns you have.

Tina East on 02/26/2025

Disappointing. Needed a repair to a stiff shifting problem. Paid $761.75 a month prior to the unresolved issue almost stranding us in the middle of nowhere. Husband ended up doing it himself in a couple of hours. He was angered to see for himself the steering cable mechanism had not been touched which was clearly evident. So it had not in fact been "checked out" by mechanic. And almost left us in a dire circumstance had we not had friends along with us...to assist us in getting home. When we tried to get MRI auto a chance to rectify our seized vehicle and make it right. We were met with paying for a tow, and more "repairs" to which husband refused to pay for more shoddy work and do it himself. We paid them to do it so he wouldn't have to, but he had to do it anyway. Upon opening the hood and beginning work he noticed greasy residue all over engine. Looks like steering fluid was over filled, not capped properly and messed all over engine. Upon closer inspection of steering fluid it was black as oil. Not something that should occur if it was just flushed and replaced a month prior. On a vehicle that has had transmission flushes prior. It should be pink or tan. Let the buyer beware at this place. Unfortunately if you want the repair done right, we had to do it ourselves rather than rely on MRI autocare☹️ After sending an email to the response below it bounced right back. This is how they roll. You've been warned. Trust those with 50 reviews or more. Those are dedicated local guides. Under 10 REVIEWS hard to take seriously which is majority of their four star reviews.

Shop Reply

Updated reply Marc 13, 2025. Hi Tina, I apologize that you couldn't reach me. I have had some problems with my email. In order to discuss this with you, I am happy to provide you with my direct phone number. Please call the shop and ask for Jim. I will inform him to give you my cell number. Thank you! Marc Hi Tina, I am truly sorry to hear about your recent experience with us. We strive to provide top-notch service to all our customers, and it’s clear that we fell short in your case. Please accept my sincerest apologies for the inconvenience and frustration this has caused you and your husband. We take all feedback seriously and would like to investigate this matter further to understand what went wrong. It is concerning to hear about the unresolved issues with your vehicle, as well as the state of the steering fluid and engine. Could you please contact me directly at [email protected] so we can discuss this further? I would like to make this right and ensure that such an incident does not happen again. Again, I apologize for any distress this has caused and appreciate your patience as we work to resolve this matter. Best regards, Marc Lemieux Owner MRI Auto Care

Megan Tycholis on 02/13/2025

Amazing service! Have been going there for years and trust them with all of our family vehicles. Very thorough and always accommodating. We love the system they use to show us what the areas of concern are and what has passed the inspection each time so there’s never any surprises. 10/10

Shop Reply

Hello Megan! Thank you for your kind comments! We appreciate your and your families loyalty over the years. We use digital inspections for transparency and honesty in helping our clients keep their vehicles safe, reliable, comfortable and long-lasting.

Kim Van Unen on 02/11/2025

Great staff , Jim and Dave where top notch , they got me in right away , did what they had to do cheaper then a few other shops i had called , by the end of day I was on the road again with all quality NAPA PARTS , will definitely be coming back if I ever need more mechanical work done , thanks guys

Shop Reply

Thank you, Kim! We're glad we could get your car in quickly and back on the road! We look forward to seeing you again

Noah Matsubara on 02/06/2025

Great service from Dave and Jim. 10/10 would highly recommend!

Shop Reply

Thank you Noah! Happy to hear you had a great experience with our team. I will share it with them!

Matthew Cook on 01/30/2025

I went here for an out of province inspection, and I would highly recommend going here. Great guys and great service.

Shop Reply

Thanks for the review, Matthew! Thanks for recommending us, it means a lot

Edward Brewer on 01/06/2025

Sorry to it wasn't me who brought the vehicle in,but my daughter.There were no complains at the beginning or conclusion of this visit. Thank you,Ed Brewer

Shop Reply

Hi Ed, thank you for the review! We're glad to hear you and your daughter were happy with the experience you had. We hope to see you again in the future!

Gloria Kaur on 12/31/2024

I had my OPI done with Napa - MRI, and I couldn’t be happier with the experience. Jim and Dave were incredibly patient and professional, making the entire process smooth and hassle-free. Thanks to their expertise, I was able to complete my inspection quickly and efficiently. Highly recommend!

Shop Reply

Hi Gloria, thank you for leaving us a review! We're so glad to hear you had a great experience with us and we could get you and your car back on the road quickly and safely. Thank you for recommending us and we look forward to seeing you in the future!

Henryk Ficner on 12/29/2024

Want to thank you for the recent work that you have done. There was a curve ball thrown your way but you were able to do the work . Thanks

Shop Reply

Hi Henryk, thank you for leaving us a review! We're glad you were happy with the work we did for you. We hope to see you again in the future!

Hans Piepschyk on 12/23/2024

Very pleasant stuff and knowledgeable

Shop Reply

Hans, thank you for your review and 5 star rating. We appreciate your business! Have a Merry Christmas!

mark lewis on 12/16/2024

Price and service were good.

Shop Reply

Thank you, Mark!

Manan Shah on 11/27/2024

I called the shop to book an appointment, clearly providing the make and model of my car and mentioning the discount coupon I received in the mail. The representative confirmed the coupon would be honored. However, when I arrived for my appointment, I was told my vehicle did not qualify for the discount. Since the shop had all the necessary details at the time of booking, this feels misleading and unprofessional, as if I were drawn in under false pretenses. This kind of experience erodes trust and reflects poorly on the business.

Shop Reply

Hello Manan Shah, Thank you for your feedback despite the less than great circumstances. MRI AutoCare is endeavouring to bring real, excellent value to existing and new customers through outstanding oil change package pricing. While our coupon did indicate limitations for vehicles that require special oil and filters (mostly Euro vehicles), I apologize that it wasn't as clear as it could have been. I am making changes to the wording so it is more clear. We do have special oil change pricing for Euro vehicles as well! I am also working to ensure better communication throughout my team. While we tried to be clear, we were not sufficiently. If you wish, I would be happy to discuss your experience with our shop. Feel free to contact me by calling the shop and my service advisor team will put us in touch. Thanks again for your valuable feedback!

Chris Hoban on 11/06/2024

Top notch service from the crew at MRI Auto. Had an issue with my Jeep. I brought it to them and by the end of that same day had a full report sent to me. Pricing was up front and clear and despite being a busy shop they had my issue fixed sooner than anticipated. 5/5 will 100% continue to turn to them.

Shop Reply

Hi Chris, thanks for the 5 star review! We're glad you had a great experience with and and we were able to get your jeep back on the road quickly. Thanks for trusting us with your car and we look forward to seeing you again in the future!

J B on 11/06/2024

Fast and friendly. However OVERCHARGED for the work that was done… had comparative quotes ( yes more than 2 quotes similar shops) which were 63% less than the final bill. Over charged by 63%! Please shop around if you have time … I didnt have the time to wait therefore paid too much … my bad. My thought is that it was local and I support local but not anymore when it comes to automotive care and not MRI AUTO. What was done … replace both struts and a sway bar link plus alignment. 2015 Mazda. Where I work would be $739 but no time to fit me in … regular off the street … $1100 …. MRI AUTO $1739.15 Ouch. only this shop could fit me in as I would have gone elsewhere.

Shop Reply

Hi J B, We appreciate you taking the time to share your feedback. While we're glad you found our service fast and friendly, we're truly sorry you felt overcharged—that’s never the impression we want to give. To ensure fairness, we recently compared our rates with several other local shops and found that we’re within the range for similar services in our area. Additionally, our pricing includes a no-hassle, nationwide 3-year warranty on both parts and labor, as well as complimentary service loaners to make the experience as convenient as possible. We know how valuable time and reliability are, and we strive to provide both for our customers. We also understand how having an employee discount at your own workplace could make general shop prices feel high in comparison. If you’d like, please feel free to give us a call or stop by, and we’d be happy to go over the bill together and help explain any cost details. Thanks again for your honesty—we truly appreciate the feedback. Marc Lemieux Owner, MRI AutoCare

Sean Sinclair on 10/31/2024

Great experience all around. Wonderful service and unbeatable prices. Highly recommend.

Shop Reply

Thanks for the review Sean! We're happy to hear you had a great experience. Thanks for trusting us with your car!

Brian on 10/17/2024

Great Work As Usual Shout to Jim and All the Staff Highly Recommended 👌👌👍👍🤝🤝👏👏

Shop Reply

Hi Brian, thanks for much for the review and the support over the years!

Ian Gordon on 10/15/2024

All was done to my satisfaction.

Shop Reply

Thank you for the 5 star review Ian1 I will share it with my team!

Mehaki on 10/11/2024

Dishonest people here– be careful! I went in to fix a leaking rim, and instead of addressing the issue, they tried to sell me $700 worth of new tires, claiming they were “weather cracked.” I can sense BS from miles away, so I got a second opinion from Canadian Tire. They confirmed that my tires were in great condition. It’s clear this shop was trying to push unnecessary repairs. I worry they could easily take advantage of elderly customers or those less familiar with cars. Be cautious if you go here!

Shop Reply

Hi Mehaki. Thank you for your comments. Good or bad we appreciate your feedback! I regret that we did not meet your expectations for service recently. Our team is expected to address our customer's concerns first, prior to making recommendations. Upon inspection, our technician identified weather cracking on your vehicle's tires and noticed that the tires were approx. 10 - 12 years old. Most tire manufacturers recommend replacement of tires that are 10 or more years old. I am including a quote from Michelin's website as an example. "While most tires will need replacement before they achieve 10 years, it is recommended that any tires in service 10 years or more from the date of manufacture, including spare tires, be replaced with new tires as a simple precaution even if such tires appear serviceable and even if they have not reached the legal wear limit". Accordingly, due to industry guidelines, our customer's safety, and other important reasons, we recommended tire replacement. It is never our policy to "over-sell" services or repairs or take advantage of any customer, on the contrary, we strive to take the best possible care of our clients and their vehicles. I am happy to discuss this further if you so desire. Please call the shop and Jim or Dave will put you in touch with me. Marc - Owner

Robert “Bob” Whyte on 10/10/2024

Good, straight forward, honest work performed to warranty standards. Staff is always helpful!

Shop Reply

Thank you Robert! I will pass your comments on to my team!

David Haight on 10/09/2024

Came in for an out of Province inspection. Nothing wrong with the inspection, rather what I was quoted to replace a wiper blade and rear license plate bulb. The wiper did not leave a streak, yet I was quoted $125 to replace both wipers…. The light bulb ($4) was going to cost $40-$50. Fortunately I was able to fix both issues myself for $25 in about 20 minutes, including the drive to Canadian tire and back. I get everything costs more these days, but at what point does it get embarrassing quoting these numbers.

Shop Reply

Hi David, thank you for the feedback. I regret that your experience at our shop did not meet your expectation. I commit to using it to improve our clients experience going forward.

Jeff Anderson on 09/21/2024

Always great service and feedback from experienced knowledgeable experts

Shop Reply

Hi Jeff, thanks for the review! Happy to hear you've had some great experiences with our team. We look forward to seeing you again in the future!

Melanie Babineau on 09/18/2024

10 stars for MRI autocare! Had a small but important problem pop up just before hitting then road for Edmonton. MRI was able to squeeze my car in and fix it quickly to save the day. Staff were very helpful.

Shop Reply

Hi Melanie, thank you for the review! We’re glad we could get you in quickly and back on the road before your trip to Edmonton. If you ever need anything in the future, you know where to find us! Safe travels!

Malcolm Krebs on 09/12/2024

I had a great experience. Jim was very friendly and handled my needs very professionally. I was informed of my service requirements after a thorough inspection. There were many things that required servicing that I wasn't aware of. My car feels like it's brand new!

Shop Reply

Hi Malcolm, thanks for the review! We're glad to hear that Jim provided friendly and professional service, and that you felt well-informed about your vehicle’s needs after the inspection. It’s always great to know when our customers drive away feeling like their car is brand new! We look forward to serving you again in the future!

Rick Koester on 09/12/2024

Decent convenience of a neighborhood shop. Been going for years, can be pricey, but most are these day. Good communication and timely services. Will return.

Shop Reply

Hi Rick, thank you for the review! We appreciate your support over the years and are glad to hear you're happy with our service. We look forward to working with you again in the future!

RhianneH on 09/10/2024

I have had to bring my aging van in to Jim and Dave a few times recently. Their customer service on the phone and in person has been excellent. They were both very patient and thorough in their explanations of what each problem was and what needed to be done to fix it. I can also be somewhat difficult to plan drop off snd pick up times with because of my health issues. However, they have been understanding, patient, and kind about adjusting to a new plan at the last minute so that they can still get the work done for me. And, as for the costs of repairs, they are very clear and thorough in the explanations of the price of different parts separate from their labour costs which are quite reasonable. Very trustworthy people to deal with. All in all, this is a top notch experience and worth it for me to make a long drive to reach them.

Shop Reply

Rhianne, thank you so much for your kind comments! I'm glad the boys could accommodate your situation! We look forward to helping you keep your car safe, reliable, comfortable and long-lasting! Thank you for your business!

Vivien Harben on 08/30/2024

First time using MRI AutoCare after my sister began going there. Great people and great results! Looking forward to having them continue to take care of my rig!

Shop Reply

Hi Vivien, thanks for the review! We're happy to hear about your experience with us :) thank you for trusting us with your car and we look forward to seeing you again!

T Dumbledore on 08/29/2024

What an amazing experience! This location was recommended by a colleague. They got me in the same day. They were efficient in their services and their communication. Will happily go back.

Shop Reply

Thank you for the review! So happy to hear you had an amazing experience with our team and that we could get your and your car back on the road safely and quickly. We hope to see you again in the future!

Juan Jimenez on 08/29/2024

The markup on parts is pretty high. Other than that good service and knowledgeable staff.

Shop Reply

Hi Juan, Thank you for taking the time to leave us a review, we appreciate your feedback. We’re glad to hear that you found our service and staff to be knowledgeable. Regarding the pricing of parts, we strive to provide high-quality parts that ensure the best performance and longevity for your vehicle. We also offer a Peace Of Mind warranty on all qualifying parts and labour. As of September 1st, 2024 we have also increased our warranty to cover qualified parts and labour for 3 years or up to 60,000kms. We would be happy to extend the warranty on your services to our new warranty, we will add a note to your contact file in our system. If you have any other questions or need further assistance, please don't hesitate to reach out. We appreciate your business and hope to serve you again in the future! Marc Lemieux, Owner

Tony Timmons on 08/02/2024

Being a new customer I am satisfied with the service. But, communication to customer could be better. Dropping my car off at 8:00 a.m., the service provider said the vehicle would be ready by noon for sure. By noon there was no call. So, I phoned MRI and Dave answered and said everything was going well, and it would be a couple of more hours. He explained to me how the service works, that is delays happen. I became a bit annoyed at this point.A promised time delay can be smoothed over with a quick text. I have been dealing with auto shops for 50 years and I don’t need an explanation about how they work. No apology is necessary.

Shop Reply

Hi Tony, thank you for taking the time to share your feedback with us. We’re glad to hear that you were satisfied with the service overall, but we’re sorry to hear that the communication didn’t meet your expectations. We understand how important it is to keep our customers informed, especially when it comes to timing, and we apologize for the inconvenience this caused. Your suggestion about a quick text update is a great one, and we’ll definitely take that into consideration to improve our communication going forward. We appreciate your business and hope to provide a smoother experience next time. Thanks again for your input—it helps us get better. Thank you, Marc Lemieux, Owner

Samantha Beamish on 07/18/2024

Friendly staff and great service. They never try to upsell service’s

Shop Reply

Thank you Samantha! Glad to hear you had a great experience with us :)

Kathy Timmins on 07/15/2024

Excellent service and honesty as usual.

Shop Reply

Thank you for choosing us Kathy. Our goal is safe, reliable, comfortable and long-lasting vehicles for our customers. Appreciate the 5 star review!

Seonaid Jenkins on 07/15/2024

Thank you for supplying and installing new tires, replacing spark plugs, and performing the maintenance necessary to ensure my vehicle is roadworthy and ready for summer.

Shop Reply

Thank You Seonaid! We appreciate the opportunity to help you keep your vehicle safe, reliable, comfortable and long-lasting!

Mathew Guterson on 06/27/2024

Was really happy with the prompt service and easy drop off of my vehicle at MRI. Problem was fixed same day and price was reasonable. Thank you. Will definitely be a repeat customer.

Shop Reply

Hi Mathew- thank you for the review! We're delighted to hear you were happy with the prompt service, easy drop-off process, and same-day repair for your vehicle at MRI. We appreciate your business and look forward to seeing you again!.

John Gibson on 06/19/2024

They always go out of their way to clear up any misunderstandings, and complete the work on time. They will also call to explain any issues and what the cost would be to fix the issues before proceeding with the work.

Shop Reply

Thank you John for the 5 star rating! I know I say it over and over, but we really do appreciate you bringing your Subaru to us for service! See you in May for your next service!

Nancy on 06/14/2024

I was very pleased with the service I received at MRI Auto today. Jim kept me informed as to the work being done and did a great job of explaining what they were doing. I would definitely recommend MRI auto to anyone looking for a reliable and trusted auto repair business

Shop Reply

Thank you for the kind comments and 5 star review Nancy! I will share your comments with my team!

Ryan McTavish on 06/11/2024

Awesome crew at MRI AutoCare! They were able to get me in the next day after I called, and got my truck back on the road. Their digital vehicle alert updates are fantastic and detailed with notes and pictures on what they’re fixing. Highly recommend.

Shop Reply

Hi Ryan, thank you for the review! We're happy to hear the crew at MRI AutoCare was able to get you in quickly and get your truck back on the road. We take pride in our transparent communication, and we're glad you enjoyed the digital vehicle report. Thank you for the high recommendation! We look forward to seeing you again in the future.

Tania T on 06/06/2024

Great and speedy service. Jim Was able To fit me in in short notice. I totally recommend this place!

Shop Reply

Good morning Tania! Thank you for taking the time to do a google review. We appreciate your comments and 5 star rating! Thank you for choosing MRI AutoCare. Our mission is safe, reliable, comfortable and long-lasting vehicles for our customers!

Diane Deagle on 06/02/2024

Had to book my suv in for a look, no air flow thru my vents. Was booked in when I wanted and job was done. I’m thinking it was a big job as it was an actuator motor needed to be replaced, in/under the dash. So nice to have the air moving again! Excellent service by everyone once more. If your in need of a mechanic shop THIS IS IT!

Shop Reply

Thank you Diane! We appreciate your business! We'll do our best to continue to help you to maintain your vehicle in safe, reliable, comfortable and long-lasting condition in order to save you money on the cost of transportation!

Michael Bell on 06/01/2024

Brake service was completed with a great diagnostic report of the service preformed. I plan on bringing my vehicle back for future service.

Shop Reply

Hi Michael, thank you for leaving us a review! We're happy to hear you appreciated our report! We look forward to seeing you again in the future! I will share this with my team!

Emanuel Sarbu on 05/31/2024

Professional and great customer service. Thank you

Shop Reply

Thank you so much for the review! Glad to hear you had a good experience with us! We appreciate and thank you for taking the time to rate our service! We look forward to your next visit!

Luke Drakogiannskis on 05/22/2024

Great place good customer service will use again they have a tidy shop easy to find isles

Shop Reply

Thank you for the review, Luke! We're so happy to hear you had a great experience with us! We look forward to working with you again

William Cousin on 05/19/2024

New struts and exhaust work, handles like new so far!

Shop Reply

Hello William, Thank you for your 4 star review. The price and availability of parts has been challenging recently for sure. The better we can help you with regular maintenance the less parts we'll have to change. That's our mission; Safe, Reliable, comfortable and long-lasting vehicles for our customers!

Erik Jos on 05/16/2024

Will give this place another shot in the future 😉!

Shop Reply

Thank you, Erik!

Erik Jos on 05/13/2024

I actually don't know?! I tried to contact this place few times, But my last attempt was transferred by the lady straight to a voicemail!

Shop Reply

Hello Erik. I'm not sure why you weren't able to get through. During this busy season, if our service advisor is on the phone or has a customer in front of him, some calls go to voicemail, however if a message is left we review the voicemails multiple times a day and return calls. If you wish to try again we are happy to take your call. Sorry for the inconvenience.

w n on 05/13/2024

Above and beyond service. I booked my Mazda in due to a shock absorber mount that had broken on the weekend. Being in the automotive industry, I know how hard it is to get into a shop quickly they had booked me in for a Tuesday this week. However, I decided to leave the vehicle there on Monday. it is not even noon yet and they have been able to look at my vehicle, give me a quote and it will be ready by the end of the day. My gratitude goes to the shop owner.

Shop Reply

Thank you for leaving us a review! We're happy that we could get your Mazda in quickly and started on the repairs for you. We're glad that we could exceed your expectations, especially being in the industry yourself. We hope to be able to work with you again in the future!

piero pedreschi on 05/09/2024

have been taking my SUV to MRI AutoCare since last year and they provide great quality service and repairs. Prices are very reasonable

Shop Reply

Thank you for your business Piero! Your 5 star rating of our shop is appreciated!

NELSON GARCIA on 04/25/2024

Polite and professional service. The best customer service. Thx Jim

Shop Reply

Thank you for your business Nelson! I will share this review with my team! Happy New Year!

Dave Carley on 04/09/2024

Great service

Shop Reply

Thank you for the review, Dave!

Jeff Hanni on 04/04/2024

These guys are fast, thorough, trustworthy, and competent. It's not the first time I've visited them for a repair and it sure won't be the last! Great job, guys!

Shop Reply

Hi Jeff, thanks for the review! Happy to hear we've been able to exceed your expectations on all your visits. We appreciate you trusting us with your car and look forward to working with you again

Cham Ordasa on 03/22/2024

My alternator light came on during one of our coldest days (-35 degree weather) in January 2024. I happened to be few blocks away from this place. Brought it in and left it there to get looked at. Long story short, they replace my alternator. Now it's March 2024, my alternator light intermittently was on and off. Took it there again to get looked at. They replaced my alternator again due to faulty internals under warranty so I didnt have to pay anything. Thank you guys!

Shop Reply

Thank you for leaving a review! We're glad we could help diagnose and resolve the issue with your alternator, and get the on-going issue fixed under warranty. We hope to work with you again in the future!

Chris H on 03/14/2024

Good service fixed problem properly and in a timely manner

Shop Reply

Hi Chris, thanks for the review! Glad to hear we could get your car back on the road quickly!

Robert Wylie on 03/12/2024

Great service by Jim and staff, thank you! ROB

Shop Reply

Thank you for the 5 star review Robert!

wayne sorensen on 03/01/2024

clear communication, quick service and awesome advice on related items. thanks guys!

Shop Reply

Hi Wayne, thank you for the review! We're glad to hear you had a great experience with us and we hope to see you again

Tara McKenzie on 02/27/2024

The technician was prompt and very clear in communicating all items that were being worked on. The work was completed on time without delays.

Shop Reply

Thank you for the 5 star rating and kind comments Tara. We appreciate your trust in us! I will share your comment with my team!

Travis Murray on 02/14/2024

Marc and his team at MRI always take the time to make sure they are well educated on the technical problems with vehicles and it is a pleasure to refer my friends and family knowing they will be properly taken care of.

Shop Reply

Thank you for your kind comments and 5 star ratingTravis. Look forward to seeing you again soon!

Craig Dunn on 02/13/2024

Always great service!

Shop Reply

Thank you Craig! We greatly appreciate your loyalty over the past 10+ years! I will share this with my team!

Lucas Roy on 02/13/2024

Incompetent mechanics or scammers? Brought my vehicle in for an inspection and was quoted for multiple things that were blatantly incorrect. I was told my cruise control needed to be repaired even though it worked perfectly fine, I tested it immediately after the inspection to make sure. The mechanic also mentioned the timing belt replacement, which had been done recently, but he apparently didn’t know to check the sticker on top of the timing belt cover which was very clearly showed it had been recently done. I am not overly mechanically inclined and even I was able to correct them on multiple other faults they had claimed with the vehicle. Although I’m sure some points of the inspection were valid repairs needing to be done. It’s hard to trust a mechanic making such simple mistakes.

Shop Reply

Neither actually. We were acting in the best interest of the prospective buyer of your vehicle, who is a regular customer of ours, and who paid for the inspection. Were you paying for the inspection we would have done the same and reported the same and consulted with you accordingly on the sale of your vehicle. The cruise control did not activate during our road test, despite multiple attempts by our technician. This would indicate an intermittent problem. We understand to look for timing belt replacement stickers, because we use them ourselves. Our inspection findings are based on what we see visually during inspection and experience during our road test, without knowledge of the history of maintenance or repairs. We qualified all our recommendations with the caveat that if it was done recently (service records), then should be no cause for concern. I truly hope you and your potential buyer were able to come to terms on a deal, because ultimately that's the goal, a deal that works for both parties. I am happy to discuss further if you desire. I can be reached at the shop. Marc

Julie King on 02/06/2024

Comprehensive vehicle assessment report done today on the 2014 Fiat. Grateful for your timely, professional, unbiased assessment today. Taking 15 minutes to explain the report & problems with the car so I could understand & write jot notes was excellent & VERY much appreciated sir!! 5/5 🌟🌟🌟🌟🌟

Shop Reply

Hi Julie, thank you for choosing MRI! We are grateful to you for giving us the opportunity to help you take great care of your car, grateful for awesome clients like you, and grateful for your kind words and 5 star rating!

Drew Galipeau on 01/24/2024

Great experience for a first time. Was able to get an appointment without waiting weeks or months. They really took the time to diagnose the problem as the symptoms didn't match what the scan tool said.

Shop Reply

Hi Griz Bear! Love the name! Thank you for the endorsement and 5 star rating! Our goal is safe, reliable, comfortable and long-lasting vehicles for our customers!

Richard Hurtubise on 01/23/2024

Well done as always thank you

Shop Reply

Hi Richard. Thank you for the 5 star rating! I will share this with my team!

Sheila Harder on 01/19/2024

Very professionally and in good timing. I had to reschedule and they accommodated my schedule. Completed what was supposed to be done.

Shop Reply

Good Morning Sheila! Thank you for your review! Thank you for the 5 star rating and the opportunity to help you keep you vehicle safe, reliable, comfortable and long-lasting! I will share this with my team!

Neil Unger on 01/09/2024

Very prompt and efficient service

Shop Reply

Thank you for bringing us your vehicles for service. We appreciate your trust! And thank you for the 5 star rating!

Donna Byrne on 01/04/2024

I have used MRI twice to do my out of province inspection. They are quick and efficient.

Shop Reply

Donna, thank you for your loyalty! We appreciate the time it takes to do a review for our business! I will share this with my team

DEE ADEKUGBE on 01/02/2024

Jim and his team were wonderful in coming to my aid so quickly and very thorough in their service.

Shop Reply

Thank you DEE! I will give Jim a pat on the back and share your review with him! Kindest Regards!

Harold Gold on 12/06/2023

Jim was very knowledgeable and helpful in explaining the issues with my vehicle. He also made a concerted effort to locate hard to find parts for me. Vehicle was repaired in a timely manner. Will definitely be using them in the future.

Shop Reply

Thank you for your trust in us Harold! Hope to see you soon for a regular service!

Jeff Beamish on 12/05/2023

Not gonna lie; these guys operate like a national chain, with being able to book my appointment online, to the text and emailed reports of your vehicle work / inspection being done and what they've found, but they feel like a little neighbourhood shop. The staff are personable, friendly and professional. It doesn't feel like they're trying to set you up, and they do the work that you ask them to do. The reports are easy to read, so that you know what you might want to schedule for the next bit of work, and you can talk to them about approximate costs, so that you're ready for it. They do the work they say they're going to do, and on time, and they text and call you, to make sure that you're completely aware of what's going on. Let's face it; keeping a car on the road is pricey, but the folks at MRI don't hold you hostage, trying to bleed you for everything they can. They do the inspection, give you a rated list of what work they're recommending, and why, and you can do what you want with that info. We've been taking our vehicles here for over a decade, and I see no reason to stop. We're 5 cars in, and they've treated us really well on every single one.

Shop Reply

Jeff, thanks again for your loyalty! We appreciate your 5 star rating and kind words. Sometimes it’s a fine line between impressing upon our clients the importance of the various services we recommend, and not making them feel pressured. Our sincere goal is to help you take care of your vehicle so that it lasts a long time. In the end our clients are always in control of their money. See you on your next visit!

Scott McWilliam on 12/04/2023

So far so good, just looking forward to the parking break cables getting done.

Shop Reply

Scott, thank you for your feedback and the 5 star rating! I will share your review with my team!

Christiane Fulford on 12/02/2023

Very friendly, professional fast service I would definitely recommend Autopro

Shop Reply

Thanks for the 5 stars Christiane. We appreciate your continued loyalty! Stay Healthy! I will share this with my team!

Chris MacMillan on 11/26/2023

I never have any worries when I go to MRI because they always take good care of my vehicle. Thank you very much for your professionalism MRI.

Shop Reply

You are welcome Chris! Thank you for your patronage and this kind review of our business. We work hard every day to provide great service and help you keep your vehicle safe, reliable, comfortable and long-lasting!

K P on 11/21/2023

Very good service at MRI.

Shop Reply

Thank you K P! We appreciate the 5 stars and comment!

Sheryn Bogen on 11/15/2023

MRI Auto is always thorough & helpful everytime I need them 🙌…

Shop Reply

And we appreciate your patronage! Thank you for the kind comments and review! I will share this with my team!

Damien Touchette on 11/09/2023

These guys did a out of province inspection for me and were very diligent and kept me updated. Good people.

Shop Reply

Thank You Damien! We appreciate your business and the review! Going forward, we would be honoured to help you keep your vehicle safe, reliable , comfortable and long-lasting!

Rajani Kaban on 11/06/2023

Good service overall. I was there to replace the rear suspension coils of my bimmer. I got a quote, booked an appointment and got my car fixed all within a week. Will definitely use them again.

Shop Reply

Hello Rajani, Thank you for your business and your kind review. I will share this with my team!

Sean V on 10/27/2023

Excellent service! I would give 10 stars if I could. Short wait time for my appointment, they let me borrow their loaner car without a credit card, they even called to warn me that the tires I wanted installed weren’t in great shape (but far better then what I had on previously), they even gave me back the one that was still in good shape! They also made a few recommendations and explained how I could do things myself as to save money on another visit. All this for less then I would pay anywhere else. More then fair! Amazing, amazing service for my low income budget. They truly do care.. a nice feeling in these uncertain times. Definitely recommending! Thanks guys!! Mad respect

Shop Reply

BOOM! WOW! Thank you so much Sean for this review. I literally got goosebumps reading it! Grateful to you for your business and to my team for fulfilling your needs! Sincerely appreciate the kind words and 5 stars. I will indeed be sharing this review with my team!

Michelle Coels on 10/27/2023

Thank you MRI Auto Care for your quick and caring service to get our family back up and running. What a gem this local business is- Sundance is lucky to have you.

Shop Reply

Thanks to you and the Sundance community for their support over the last 22 years! We appreciate you taking the time to review us.

Chris Ginou on 10/26/2023

It would have been nice to receive an update on my vehicles status throughout the day. I was also hoping to get a brake down of my the service that was completed. Things like checking tire pressure, tread depth, and letting me know if other fluid levels and battery strength were checked would have been really nice to know. Overall, service was completed and my car was given back to me in the same day.

Shop Reply

Hi Chris, thank you for taking the time to give us a review. Normally this info is provided with our digital inspection. I will look into this and get back to you.

sandra mcauley-evans on 10/23/2023

I was so overly pleased with the service I received. At very little notice I needed my tire fixed (puncture) and even though they were all booked up he fit me in and in less than 2 hours my tire was fixed just before they closed on a Friday. I was able to proceed with my booked plans for the weekend and I am ever so grateful for their kindness and going out of their way to help in the situation.

Shop Reply

Hello Sandra, thank you for your review and kind comments. So glad we could help! Hope you had a great weekend! I will share your comments with my team.

Bruce on 10/21/2023

Efficient and great service.

Shop Reply

Thank you Bruce! See you on your next scheduled service!

David Roloson on 10/18/2023

Great pricing and service

Shop Reply

Hi David! Thank you for the 5 star review! We value your opinion and business. We look forward to seeing you on your next scheduled service.

R H on 10/09/2023

Really liked their inspection report. Service was great as well. Will definitely use them again and refer them.

Shop Reply

Thank you for taking the time to share your valued opinion! We appreciate the kind words! I will share this with my team!

_ Ross on 10/01/2023

EXCELLENT , 100% Satisfaction Everyone knows the feeling when they've come across some really good people. The people at MRI are solid, only interested in working on mechanics. If you're looking for trustworthiness and quality work, this is the place for you.

Shop Reply

Thank you _ Ross for your kind words and review! We will keep working hard to provide excellent service. Thank you for the business and we hope to see you soon for a scheduled service!

shital shah on 09/29/2023

Great service, as always!

Shop Reply

Thank you Shital! We appreciate your business over the last few years!

Arlette Heck on 09/21/2023

Always excellent service

Shop Reply

Thank you for your 5 star review! We appreciate the opportunity to service your vehicle! I will share your review with my team!

Genetiques on 09/18/2023

Tried to make me pay an extra 300 for a burnt bulb

Shop Reply

I'm sorry that your experience with our shop did not meet your expectation. I would be happy to discuss this with you if you would contact me by calling the shop. My understanding is that we estimated a new upper brake light assembly installation.

Ana Cristina Couture (Casper) on 09/14/2023

I had a wonderful experience at MRI Autocare! I had broken my sun visor and Jim was so quick and helpful to get the part I needed to replace it for me. I will definitely be coming back!

Shop Reply

Thank you for choosing MRI AutoCare! And thank you for the kind words and review! I will share this with Jim. We are happy to help you keep your vehicle safe, dependable, comfortable and long lasting!

Harold Perez on 09/12/2023

I brought my 08 Honda Pilot for a leak diagnose and repair. I knew a high pressure power steering hose was leaking, but wasn’t sure if this was the only culprit. I dropped the car off and left. Later, I got a call from Jim who confirmed what was causing the leak and provided me with a quote, which I found reasonable (I am confident better than anything I would get at the dealership). Initially, he explained the car may not be ready for pickup by end of day, but to my surprise it was. This shop is not the closest to where I live, but I would definitely consider them for future repairs. They seem honest, knowledgeable and fair with their quotes: qualities that are very hard to find in this industry. Another great service by this shop! I brought my brother-in-law’s 2010 F150 because he no heat or AC. They quickly diagnosed the issue and determined the actuator was defective and had to be replaced. They gave me a quote and ended up charging me for less than what was quoted. These guys are super honest. Keep up the great work! I will keep recommending this place to friends and family.

Shop Reply

Hi Harold! Thank you for taking the time to write this lengthy 5 star review! We pride ourselves in our honesty, thoroughness and excellent customer service. Our goal is safe, reliable, comfortable and long-lasting vehicles for our customers. Cars are expensive, we need to make sure they go 500,000 kms or more before needing to replace them. That's how we save our customers money! Take care and see you soon! - Well, not too soon! :)

Eric Paul on 09/12/2023

I clipped a curb and blew out the sidewall on a tire. Went for my spare but remembered that I taken the jack out of my car. Turns out I was in the parking lot of this NAPA. They quickly popped on the spare ( like 5 mins). I ordered 2 tires and they were installed the next day. Outstanding service.

Shop Reply

Outstanding service! That's what we like to hear! We appreciate your business and taking the time to write this 5 star review!

Paul Pittman on 08/21/2023

Cost me $265 to replace the car's blown fuse due to a shortout caused by wire connection for the trailer. The electrical connecton was replaced. When it was all done then I was told the car had no converter for the brake lights to work on the trailer. At the end of the day I could not use the trailer.

Shop Reply

We are sorry that your experience at our shop did not meet your expectations. My understanding is that my team was working against the clock that day, and that the situation was complicated by the fact that U-Haul didn't properly ensure that the trailer worked with your vehicle prior to letting you take it, as is the protocol with U-Haul. Feel free to contact me at the shop if you wish to discuss further. Marc

margaret Rock on 08/19/2023

Great service

Shop Reply

Scott is great! Thank you for your review!

Flora Guan on 08/17/2023

Very nice and professional people, and very reasonable prices, will recommend to any one who need the auto service.

Shop Reply

Thank you for your review Flora! We appreciate you choosing our shop for your vehicles servicing.

Geoff Hartshorn on 07/29/2023

My vehicle was diagnosed with an exhaust leak, hole in the muffler. The vehicle was sent to an associated specialist shop whereupon he muffler was replaced. The invoice for the repair was less than the original estimate.

Shop Reply

Thank you for the opportunity to service your vehicle! It's always nice when it's a bit cheaper than what was expected! Thank you for taking the time to review our shop. We appreciate the 5 star rating!

douglas dummler on 07/18/2023

Good updates and communication. I appreciated the response and info that I received from Jim. I would highly recommend this business for all your automotive needs.They performed a complete insurance inspection and didn’t try to upsell anything I didn’t need. Also a complete cooling system flush and complete tire replacement. Thanks MRI

Shop Reply

Thank you Douglas for the kind words and 5 star review. Our goal is safe, reliable, comfortable and long-lasting vehicles for our clients. A well maintained vehicle can last 20+ years and go a half million kilometres or more! That saves you real money on vehicle replacement!

Darrell Kasper on 07/14/2023

Great service, keep customer very informed with progress of repairs. Went out of way to fix my van quickly as I am from out of province. Fuel pump replace very quickly.

Shop Reply

Hi Darrell! Thank you for the 5 star rating! Glad we could help get your windstar sorted for you! I will share this with my team!

Clarke McLean on 07/10/2023

First time at MIR for an oil change, service was prompt and a reasonable price for the service, Invoice was reviewed on work done and future work required coming up. So nice to have this in Sundance as a community service very coinvent.

Shop Reply

Clarke, thank you for the opportunity to service your Toyota. We appreciate the 5 star rating! You have a great vehicle that will last many years with good maintenance! Congrats on a wise choice!

Daniel Ajayi-Dopemu on 06/30/2023

Service has gone down here. Not happy with the fact that small issues on my car that should be taken care of were left untouched. This used to be a shop where they make customers happy and are proactive but now poor, poor service!

Shop Reply

Thank you for your comments Daniel. Good or bad it's important that we hear them. Please contact me to discuss your concerns and I will do my best to resolve them. 403-571-2886 Please ask for Marc.

Zahid M on 06/18/2023

We went there to do an out of province inspection of my son's car. We had a very well maintained Honda Accord. Gentleman told us that there would be 189.95$. Though it was higher than others but since it was close to our home so we agreed. Now the game started. Next day he called and said that one ball joint is to be replaced and a light bulb as well. He gave us an estimate of 830$ including 74 $ shop supplies. We were taken aback. But agreed reluctantly. Next day he called again and asked for another 650$ to change the other ball joint. Now things became clear that he will want even more. We went to him and told him that we will repair the other joint elsewhere and come back to you. He said if you come back in 10 days than he will charge 80$ more and if later than 10 days than 189.95 more. We went to a auto repair shop working nationwide, who told us that the other ball joint is normal and they did our inspection without finding any defect. If you want to get out of province inspection of a well maintained car here, you must keep at least 2000$ in your pocket to satisfy their needs.

Shop Reply

Hello Zahid, I'm sorry that the service on your vehicle didn't go as expected, but I can assure you that we don't play games with your car, nor your money. Indeed, your Honda was in in good condition except for a worn right upper ball joint and a burnt out bulb. After replacing the worn ball joint, a wheel alignment is required to pass inspection. During the wheel alignment the camber angle on the opposite side of the suspension was found to be out by more than 1 degree negative, but it is not adjustable. This would result in abnormal tire wear. The aftermarket however, offers an adjustable ball joint that can be used to correct the camber. This is the most cost-effective way to fix this issue and that is why we recommended the second (left side) ball joint be replaced, not because it was worn beyond specification. This was all explained but you showed up to take the car away. Regarding the other shop finding that the ball joint in question was not worn? That would be correct, we were not recommending replacement of the second ball joint because it was worn, rather to adjust alignment angles. Had they performed a wheel alignment they would have discovered the camber was out of spec. The end result is that you will experience abnormal tire wear because the negative camber is still present on your car. The other shop should not have passed your inspection without knowing all the facts. We would be happy to perform the correct repair for you, if you so desire. Feel free to call the shop to discuss.

Tasha G on 06/16/2023

Quick service and really like the text msging for status!

Shop Reply

Thank you Tasha! We appreciate your review! I will share this with my team.

Diana Oddleifson on 06/15/2023

Great service and on time!

Shop Reply

Thank you for your review Diana. We appreciate the 5 stars!

Gerlad S on 06/11/2023

This work should not have been started due to the known rust condition of the car this would have saved me $200 dollars. Plus I am getting text to setup repairs

Shop Reply

Hello Gerlad, thank you for your comments. I tried to research this before replying but can't find a file under this name. Please contact me to clarify and discuss this concern. 403-571-2886 Please ask for Marc.

Nathan Frenette on 06/05/2023

Friendly and professional staff performed quick repairs. No surprise fees.

Shop Reply

Nathan, thank you for the trust you placed in us on your first visit to our shop. The servicing you had us perform on your Pilot will go a long ways in keeping your vehicle safe, reliable, comfortable and long-lasting. We look forward to seeing you again for your next maintenance service! Thank you for the 5 star review!

Ry P on 05/30/2023

Very professional and honest service which is always appreciated. MRI AutoCare have just gained a new client. I definitely recommend them to you!! Thanks again.

Shop Reply

Ryan, thank you for giving us the opportunity to help you resolve your transmission problem! We appreciate very much your 5 star rating and review! Thank you for trusting us with your future service! I will share your review with my team!

Cathy Benoit on 05/24/2023

Had to get Out of Province check. Called Tuesday and they booked me in Wed am. Completed quickly and efficiently. Would utilize their services again and recommend to others as well.

Shop Reply

Cathy, thank you for the kind words and 5 star review! I will share this with my team!

Denver Smith on 05/13/2023

Great service. MRI also offer a vehicle to use while yours is been serviced.

Shop Reply

Hi Denver. We rely on our vehicles so much and understand what it is to be without one when we need it. But, these machines need servicing too, so we try to make it a bit easier to schedule that service. Thank you for your kind review and 5 stars!

Duane Rae on 05/07/2023

Dependable service always

Shop Reply

We appreciate your continued trust over the years! We hope to earn it even more on every visit!

Sam Vafadar on 05/01/2023

Awesome guys, they helped me diagnose the main issue with my car and its transmission. I got a fully detailed report of all the actual issues and required service. I'm looking forward to getting my repairs and servicing done with this shop. Thank you.

Shop Reply

Hello Sam. You are welcome! Thank you for the wonderful comments. I will be sure to share them with my team. Our goal is safe, reliable, comfortable & long-lasting vehicles for customers! We appreciate your confidence in our shop!

Tony Chin on 04/24/2023

Polite and knowledgeable staff. Provided timely update on the recommended repairs.

Shop Reply

Seasons Greetings Tony! Thank you for your 5 star review and comments. I will share with my team.

Scott Kasaboski on 04/18/2023

Been coming to this shop for years and they have always provided great, timely service on my vehicle!

Shop Reply

Since 2012 at least!!! Thank you Scott!! We appreciate your business and your 5 star review!

David Rigby on 03/28/2023

As usual, Jim and team were a pleasure to deal with...thorough, accommodating and friendly. We'll continue to have our vehicles serviced here.

Shop Reply

Thank you for your trust David! We appreciate your loyalty!

Kobe Lloy on 03/22/2023

nice people , but overprice everything by a mile , not worth the time

Shop Reply

Hello CC. Thank you for your review and feedback! We specify premium oils and parts for our client's vehicles because they perform better and have the best warranty. We do offer more cost effective options when necessary.

Willi Heinermann on 03/18/2023

Friendly efficient service

Shop Reply

Thank you for choosing MRI AutoCare to help you service your vehicle! Our team appreciates the 5 star rating!

Serena Wiens on 03/01/2023

I broke my car and need a part only available from mazda. The mechanics made sure to keep me up to date, as well as repeatedly phoning mazda to make sure the part was shipping and on its way. Great experience!

Shop Reply

Thank you for the kind words and 5 star rating Serena! We appreciate your business!

Mark Delfrari on 02/23/2023

Very nice and knowledgeable about issues that came up on inspection.

Shop Reply

Welcome to Alberta! Thank you for bringing your 2 vehicles to us for service! We look forward to seeing you in the future!

Elizabeth Harder on 02/03/2023

Horrible customer service, literally just walked in to ask a question if they carry a product I was in need of and 2 men were at the desk and let me stand there for 5 .minutes without even looking at me or greeting me before I had to greet them and ask if they could help me to which the guy responded to me very rudely saying I don't know what do you need.complete lack of customer service and respect. They didn't have what I needed and even if they did I would not have purchased it from them

Shop Reply

Hi Elizabeth. I am sorry that you did not receive the level of service you deserved! Please feel free to reach out to me at 403-571-2886 to discuss this further, as it is our policy to greet/acknowledge the customer when they walk in our front door.

Hortensia Torzsok on 02/03/2023

Very friendly staff and highly recommend them to my friends.

Shop Reply

Thank you Hortensia for taking the time to review us and give us 5 stars! I will share this with my team!

Bhaskar Deb on 01/16/2023

Good & prompt service.

Shop Reply

Thank you for the review Deb. Hopefully next time we can earn a 5 star review by surpassing your expectations!

Doug Short on 12/30/2022

You were able to squeeze me in for a vehicle inspection on a new purchase. Mark did a very detailed report for me to go over and decide if we were going to purchase it. If we do purchase it will come back to you to follow through on the repairs.

Shop Reply

Thank you for choosing MRI AutoCare! We appreciate your business and your 5 star review! Our mission is to help our clients have safe, reliable, comfortable and long-lasting vehicles!

Ronnie Dancer on 12/29/2022

Excellent staff and customer service. Even provided a loaner car for us as we had no other means of transport as we were travelling for the holidays. Would definitely recommend them for all your auto needs.

Shop Reply

Hello Ronnie! Glad we could help you out. Thank you for choosing MRI AutoCare, and thank you for your kind comments and 5 star rating! We wish you and your family the best for 2023!

Bran on 12/26/2022

They fixed my window and changed my tires that I didn’t know needed to be changed. They did a great job of keeping me informed and the result was great!

Shop Reply

Thank you Bran! We appreciate the 5 star review and comments! Wish you the best of the season!

Andrew Heschl on 12/21/2022

I was quoted over 1000 to have spark plugs replaced, when I got quotes for under 500 at two other shops - including a dealership.

Shop Reply

Hi Andrew, Thank you for your feedback. I am sorry that your experience at our shop did not meet your expectation. After reviewing your work order and estimate there may have been some miscommunication about your estimate. I'd be happy to discuss with you. Please contact the shop and they will put you in touch with me. Thank you!

Lifelong Calgarian on 12/02/2022

Don't follow repeated instructions well. Agreement was to call with price and diagnostic before any go ahead, my phone call ended up being a nearly $200 bill instead. An hour work charged for a 5 min job, and replaced fluid that was just filled 2 days prior. Then spoke to me like I was too dumb to understand mechanics. Oh, added bonus, loved the cigarette smell upon entering my vehicle. Do not recommend.

Shop Reply

Hello Juli. Thank you for your review and feedback. While we strive for a great client experience, we regret that your experience at our shop did not meet your expectations when you brought in your vehicle to diagnose front & rear windshield washers not working. Your feedback, while not positive, helps make us better. We have reviewed our policies and procedures as we want to ensure that communications with our clients are excellent. Between the bay time to thaw out the frozen washer fluid system (overnight), draining the weak windshield washer antifreeze, filling the system with 4 litres of fresh -40 degree washer fluid, performing testing of the washer system front & rear including that switches function correctly, washer pumps function correctly, reservoirs are not cracked and/or leaking, washer fluid lines were not cracked and/or leaking, etc, finding the rear washers not working, determining the cause of the rear washer pump not functioning, repairing a washer fluid line to the rear pump, yes, you were charged an invoice total of $155.02. My sincerest apology for any cigarette smell. We do have no smoking policy in our shop and customer vehicles, which was also reviewed. If you wish to discuss this further I am happy to speak with you personally. Please contact the shop at your convenience if you would like me to contact you.

Tracy H on 11/17/2022

One of the parts that were ordered for my vehicle was put on another customer's vehicle. The part was re-ordered and I had to come back another day. Disappointing.

Shop Reply

Thank you Tracy for the 5 star rating! We appreciate the opportunity to serve you and service your vehicle!

Chelsea Moonchild on 11/02/2022

MRI is always timely and affordable to work with. they got me in on short notice on a snow day to help repair a nail in my tire. thank you!!

Shop Reply

Thank you Chelsea! Glad we could help! We appreciate the review! I will share this with the team!

Adam Kamali on 10/02/2022

Took the car for inspection, they called me and said the flex pipes needs to be replaced Total bill to get the car fixed and certified cost $5200 plus tax. I refused the service, took the car to another shop, they fixed the car, removed the broken flex pipes and installed news ones and certified the vehicle for $500 bucks including the inspection fees. Always ask for second opinion!

Julia Chahor on 09/29/2022

They were really fast

Shop Reply

Thank you for the review Julia!

Tom Phillips on 09/26/2022

Very friendly and knowledgeable and took care in their work and my vehicle. Highly recommend

Shop Reply

Hi Tom. Thank you for your recent visit to the shop. Glad we could help you out! Thank you for the 5 star rating! I will share this with my team.

Abby on 09/16/2022

Great service, friendly people and they were able to book me in right away:)

Shop Reply

Thank you for your business! We appreciate your comments and rating! We look forward to seeing you at your next service!

Darin on 08/20/2022

Great shop and good guys. They have to stop sending all of texts asking for a review, just ask once and if someone doesn't reply then accept that they don't want to.

Shop Reply

Darin, thank you for the feedback and 5 star rating. I will look into the multiple texts!

Saby Nagy on 07/08/2022

First time in this shop Jim was very good help and the guys did amazing job

Shop Reply

Saby Nagy, Glad we could help and did a good job for you! Thank you for choosing us! I will share this with my team!

Alexandra Chilakos on 06/24/2022

Very thorough. They're willing to work with your budget, and will call you to give you updates while working on your car. They've always been courteous, friendly, knowledgeable and helpful.

Shop Reply

Thank you for the google review Alexandra! We appreciate receiving your 5 star rating! We work hard every day to earn our clients trust and exceed their expectations! See you at your next service!

pogi ako on 06/23/2022

Welp. To start off I just phoned awhile ago and got confused. I phoned to ask if they sell Cabin Filters because it say t here they do Air and Cabin Filter replacements. And the guy just starightly said "We don't sell them, Unfornately Douglasdale is the nearest" and I was like 😳 the heck you said you do air & cabin replacement but you don't sell them? Does not make any sense to me. Well anyways here is my review to let you guys know.

Shop Reply

Hello Pogi Ako, Sorry for any confusion. We are an automotive servicing centre under the NAPA AUTOPRO Banner rather than a parts store under the NAPA AUTO PARTS Banner. While we do replace air and cabin filters while servicing our clients vehicles, we have to order them in from a local NAPA AUTOPARTS store. Over the counter parts sales are not normal for us. While we could have ordered a cabin filter in for you, it might be more advantageous for you to pick one up from a NAPA AUTOPARTS store because of pricing considerations. If you would like us to, we can order one in for you. Give us a call back if that's the case and we will arrange it! Hopefully you might consider changing your rating due to the confusion. Thank you for your feedback.

Regan Christensen on 06/23/2022

I was very impressed with NAPA AUTOPRO MRI AutoCare. I needed an out of province vehicle inspection and they were able to squeeze me in the same day. They were friendly, helpful and efficient and even lent me a courtesy vehicle until the service was completed. They will definitely be the first place I look the next time I need auto service in South Calgary.

Shop Reply

Regan, thank you for the comments and 5 star rating! We would love to help you keep your vehicle safe, reliable, comfortable and long-lasting going forward! I will share your comments with my team! See you on your next visit!

Adrian Stacey on 05/04/2022

I have only been here once, for new tires recently. I received great service and they were reasonably priced.

Shop Reply

Hi Adrian, thank you for your 5 star rating and kind words. I will share this with my team.

Kevin Wright on 05/04/2022

This story begins when I call and book a appointment with, what I now know was a call center representative. A very nice and enthusiastic individual who was very helpful and answered all my questions. I had assumed that this was someone who was actually in the store as they quoted me $165 for the inspection. A fair(ish) price for an inspection, but something that I needed done for my own peace of mind. So I took time off my work to run down there and once I arrived I was quoted $230 (ish, I was so shocked that I am not able to recall the exact price but it was close to that). I had told him that I was quoted $165 and he asked who I spoke with, at the time, did not know who exactly I had spoke with. He pulled up the log and said that I spoke to a call center representative... I was wondering why that was a point of contention, shouldn't they be up on current prices and services considering they were a NAPA representative. He then said , "we changed the prices over a month ago". If that was so, then why was I speaking to someone who quoted me $165, make no mistake either this person works for the same company, this was not a unrelated phonecall. He then said that "he could do it for $165... BUT after GST it was going to be $195-$200". GST in this province is 5%, $165 after tax is $173 so there's $22-27 that seems to be missing there. What he should have said was, "I'll give you $30 off" which is at least honest. I cannot afford this kind of price hike, I had the $165 budgeted out and couldn't budge on this price. Beyond my time being wasted or a "innocent" mistake being made, how can I trust someone to bring me peace of mind when they can't honestly answer a clerical question. If this was the kind of service they provided in the front-office I could only imagine how the auto service might have been. I decided to leave as I could not afford it. Read the other reviews too, this is not an uncommon occurrence. I will not return to any NAPA store, especially not this one.

Shop Reply

Hello Kevin, my apologies for the miscommunication and the resulting loss of your valuable time. You should have received an estimate including any and all services, fees, taxes, etc. I am correcting this with my team. And you are right, we should have handled the situation better in the moment and honoured the price you were given, plus GST. If we can make it up to you somehow please fell free to contact me at the shop to discuss. Your feedback is valuable to help us to continuously improve. Once again, my apologies! Marc

Lawrence Townley-Smith on 04/29/2022

I had an issue with a loose bolt in the front suspension on my Dodge Caravan following repairs at a Napa Autopro location in Saskatchewan. I called the Napa warranty line and they sent me to this location. The service was excellent. They had my vehicle checked and repaired within a couple of hours and even provided a courtesy vehicle so I could get my grandson from school. I didn’t have to do anything except tell them where the original service was done and my name and address. They handled the warranty stuff. Very friendly and helpful. Made a difficult situation as painless as possible.

Shop Reply

Hello Lawrence, thank you for taking the time to give us a review. We appreciate the 5 stars and kind words. We were glad we could get you back on the road quickly. While we always strive for a perfect job, sometimes we miss the mark a bit, but as a NAPA AUTOPRO shop we back our work with a 2 Year, 40,000 km warranty and a large network of shops across Canada and the U.S. which can handle the warranty. Safe Travels!

Ks L on 04/25/2022

We recently moved to newer community and I am very thankful to have found this shop. The repair and maintenance seems to be in good order. I like how every was laid out in detail, and was able to talk through the list of items. It was a nice surprise to see Jim behind the counter. He use to help me when I took the cars into a shop in Ramsey. I have zero hesitation in take my cars there in the future. Cheers

Shop Reply

Hello Ks L! Thank you for the trust you place in us! We appreciate you taking time out of your day to give us a review! Our goal is to help you keep your vehicle safe, reliable, comfortable and long-lasting!

s agop on 04/04/2022

Don't bother with this place unless you like wasting time just to get a run around. I made an appointment to have my AC looked at. The day of my appointment, they called to inform me that their machine was down so they rebooked my appointment. The day of my rebooked appointment, I arrived at their shop just to find out that their machine was still down because they're waiting on a part to fix it but no one had bother to even call me to tell let me know.

Shop Reply

I take full responsibility for this. Our brand new A/C service machine had a faulty part, and between waiting for a technician to come diagnose it, no availability of parts in North America to repair it, and our service advisor taking a few days off to move last week, we failed to call you to let you know that we couldn't service your vehicle on today's appointment. If we can make it up to you somehow please let me know. Just speak to Jim and I will call you to discuss. My apologies!

Darrel Smith on 03/15/2022

Very good customer service and prompt response

Shop Reply

We sincerely thank you for your 5 star rating and review. I will share this with my team!

Sandeep Wheaton on 02/08/2022

I had a very good first experience with MRI auto. First, it was very convenient to book online. Jim was very friendly and very communicative! I really appreciated the text message updates that included the reports. Their prices are very reasonable. I also really appreciated Jim calling Subaru to check if my transmission was still covered under warranty, saved me a step! I would definitely recommend MRI auto.

Shop Reply

Hello Sandeep! Sorry for the late reply! Thank you for the review and 5 star rating! I will share this with my team.

Chao Liu on 02/08/2022

I went for tire flat, I was told the valve loose after the inspection. They just fixed it without charge! Recommend

Shop Reply

Hello Chao, Sorry for the late reply. Thank you for your comments and the 5 star review! If we can be of service to you in the future please give us a call!

Len Dirk on 01/19/2022

We have had a couple of vehicles serviced here. We paid what was estimated. The jobs were done on time. When we had an issue with one of the cars, they fixed it again, no questions asked! Great service, great pricing.

Shop Reply

Hi Len! Thank you for the review! we appreciate your trust and business! If ever you need service in the future we can keep you on the road with a free loaner car while yours is being serviced! Stay Safe!

Brendan Maddin on 01/10/2022

MRI AutoCare is amazing. I was able to get my vehicle in the day after calling for a repair and they completed the repair quickly and completely while maintaining contact with me throughout the entire process. Would highly recommend MRI AutoCare for anyone looking for a good, hard working, honest mechanic. Thanks guys!

Shop Reply

Your Welcome! We appreciate you trusting us! Thank you for the kind words and 5 star review!

Aaron F. on 01/07/2022

They were quick and did a great job.

Shop Reply

Thank you Aaron! We appreciate the 5 star review! I will share this with my team!

Zeehee on 12/23/2021

Would recommend saving your money and going to a shop that keeps to there word. As the owner here clearly does not. Prices are absurd and they treat your car like trash.

Shop Reply

I’m sorry that your experience at our shop did not meet your expectations. If you would like to speak to the owner personally, please contact the shop and someone from my team will pass you my number.

chase babiuk on 12/17/2021

great guys, great shop!

Shop Reply

Hello Chase! Sorry for the late acknowledgement of your review. We appreciate your business over the years! Thank you for the kind words! Have a great summer!

jacob Pennoyer on 11/23/2021

Great staff knowledgeable and I definitely trust them. They work quickly and keep you up to date on what’s going on as well as sending you pictures explaining the issues I have a European vehicle and it’s extremely difficult to find a shop that is able to diagnose and work on it. They had no issues whatsoever and will definitely be bringing my car back in the future.

Shop Reply

Hi Jacob! Glad we could help! We have dealer level diagnostic equipment and Master Technician support to diagnose the toughest problems on Domestic, Asian and European vehicles sold in North America. Thank you for the 5 start rating and comments. I will share this with my team!

Lucas Fraser on 11/22/2021

Great Experience with MRI. They were able to find a bunch of stuff my dealership missed. Lots of communication and prompt service. Were able to get everything done in a short period of time. Would recommend over and over.

Shop Reply

Thanks so much Lucas! We appreciate your review and rating! Glad we can help you keep your vehicle in tip top shape! I will share this with my team!

Ed Lee on 11/21/2021

I dropped off my vehicle at 8:30am for change out of summer tyres and have winter tyres, already on rims, fitted. I received a call later in the morning to advise that one lug nut was damaged and asking for approval of the minor cost to replace. I picked up my vehicle shortly afterwards, all work complete to my satisfaction. The service at MRI is excellent, the staff are friendly and are knowledgeable. I have been taking my vehicles to MRI Autopro for more than five years and have not had any issues with quality of workmanship. Work is always approved prior to commencing and I have never had a surprise item on my bill. The people at MRI are honest and reliable, and the cost of repairs is reasonable.

Shop Reply

ED! Thank you so much for the kind words and 5 stars, but more importantly your loyalty over the years! I will share your comments with my team!

Andrew Lapointe on 11/11/2021

Guys there were pretty solid. They fixed my old pick up truck before a road trip.

Shop Reply

Glad we could get you back on the road Andrew! Safe travels and thank you for the 5 star rating and review!

Glenn Morrison on 11/04/2021

The work was completed quickly, competently, and at a fair price. I wasn't needlessly upsold and the whole experience was much smoother and more efficient than a car dealership or other mechanics I've tried.

Shop Reply

Thank you for the 5 star rating and kind review! I will share it with my team!

TD on 11/01/2021

This was my first experience with MRI. Justin provided updates and estimates for repairs so I could decide how to proceed. The full vehicle inspection outlined in an email with photos was a nice touch. I wouldn't hesitate to return or refer others to MRI.

Shop Reply

T D Thank you for your comments and 5 star rating! Our goal is to help our customers keep their vehicles safe, reliable, comfortable and long-lasting! I will share this with my team!

Glen Edwards on 10/28/2021

Along with other work I asked MRI Autocare Sundance for the windshield wipers to be looked at. I was told they worked fine. Upon a second inspection I was told the assembly was completely broken and would have to be replaced. ??. Cost was quoted at $547.00 plus installation. Sounded a little out, so I checked online. The NAPA part was in stock and $256, delivered to my door. Found another parts supplier with exactly the same part # and 9 in stock, for $114 delivered in 4 days. I was told that the only one available was is Vancouver and that MRI Sundance checked for used ones on the market and none were available. Disappointed with this extreme markup(480%), after five years of doing business with MRI Sundance.

Shop Reply

I'm sorry that your experience at the shop did not meet your expectations. We take every customer's concerns seriously. We did try to reach out again but were unable to reach you. I am more than happy to discuss the situation should you be willing to. Please contact the shop so we can get in touch. Marc

Brad Schaffer on 10/23/2021

Decided to give this shop a try after a large Chrysler dealership didn't properly diagnose the same issue.

Mike Newton on 10/20/2021

Provided a level of transparency and service that I had only experienced before in my small rural hometown. They helped me to prioritize the myriad of issues with my car based on my timeframe for replacing it. They will get all of my business going forward.

Shop Reply

Thank you for the opportunity to help you with your vehicle care! We appreciate your kind comments and the 5 star rating. We look forward to your next visit!

Linda Clevett on 10/18/2021

Low tire pressure only required air no punctures and no charge. Diagnostic showed battery was failing. Replaced battery. Very professional friendly. Explained clearly what was needed and why.

Shop Reply

Thank you for your generous feedback and the 5 star rating! ! We appreciate the opportunity to serve you and take care of your vehicle's needs. I will share this with my team!

cameron telford on 10/14/2021

Great customer service! Everyone here is awesome! Sending everyone your way Justin! Better pull up your socks bud 😘

Shop Reply

Hi Cameron! Thanks for the 5 star rating. I will share this with my team!

Alexandre Tomazini on 10/08/2021

Very friendly and professional, took the car for an inspection only but it seemed very honest. Like the website follow up with details and pictures.

Shop Reply

Thank you for the 4 star review and comments! We are happy to be of service! If you require regular servicing of your vehicle please call us and we would be happy to help keep your vehicle safe, reliable, comfortable and long-lasting!

Denise Burke on 08/30/2021

Great service at this shop. Professional, helpful, and on time. Transparent about prices. Highly recommend.

Shop Reply

Denise, thank you for allowing us the privilege of servicing your vehicle. We hope to be of further assistance in the future! We appreciate your 5 star rating and kind comments! See you on your next visit!

Jo Calliou on 07/26/2021

I booked my vehicle in for an insurance inspection report. A couple of items were identified that were needing to be addressed in order to pass the inspection. The service rep was very informative and did not make me feel pressured to have any "non-safety" issues completed immediately. I have been very impressed with the customer service to date and will be booking my vehicle in again for the remaining items that need fixing. I will absolutely be recommending this shop to anyone that asks me for recommendations on a vehicle repair shop!

Shop Reply

Thank you! The team at MRI very much appreciates your 5 star rating and review! Our goal, to save you money, is to help you keep your vehicle Safe, Reliable, Comfortable and Long-Lasting. We do this with regular servicing, and thorough inspections which we send to you digitally. You deserve to know the true condition of your vehicle (based on our professional opinion and experience). How you choose to spend your hard earned money on that vehicle is entirely up to you based on your intentions with the vehicle. We are happy to be of service!

Carlos Lopez on 07/14/2021

Excellent customer service

Shop Reply

Thank you Carlos! We appreciate your trust in helping you service your vehicle. I will share your 5 star review with my team!

Marcel Rijkens on 07/14/2021

Was in desperate need of a quick clutch repair on an 11 year old vehicle. Repairs were done within a day and a half and car is working great again!

Shop Reply

Thank you Marcel for the 5 Star rating, your flattering comments and the opportunity to service your vehicle. We are glad to help and hope to see you again in the future! I will share this review with my team!

Alyssa Schmode on 06/24/2021

Exceptional customer care and would highly recommend the utilization of their services

Shop Reply

Thank you for the privilege of servicing your vehicle! We appreciate the 5 star rating! I will share this with my team!

Serhii Khara on 06/15/2021

They do an "inspection" and want to rip you off for unnecessary rapair. When you get an estimate from them compare it to the estimate from the honest mechanic.

Shop Reply

Thank you for your feedback. We endeavour to help our clients take the best possible care of their vehicles by performing inspections and providing actual digital results with the intention of keeping the vehicle safe, reliable, comfortable and long-lasting. I am sorry that you didn’t have a positive experience. If you wish to contact me to discuss your experience further don’t hesitate to call me.

Christine Tulk on 06/14/2021

I had an oil change and a head light replacement. They were quick and very friendly. Will definitely go back and recommend to others

Shop Reply

Thank you for trusting us! I will share your kind review with my team!